Frequently Asked Questions

1. What types of elevator and escalator parts do you offer?

We supply a wide range of elevator and escalator parts, including new, obsolete, and reconditioned components, designed to meet the standards of major elevator manufacturers. All parts undergo rigorous quality inspections before shipping to ensure reliability and performance.

2. What payment methods do you accept?

We accept payments via:

• Wire Transfer
• Letter of Credit (L/C)
• Western Union
• MoneyGram
• PayPal

Once payment is confirmed and the order is shipped, you will receive a confirmation email with tracking details.

3. What types of packaging do you use?

We use robust packaging tailored to each product, including:

• Reinforced cartons
• Wooden cases
• Aluminum alloy cases

Our multi-layer, precision packaging ensures safe delivery during long-distance transportation. Every order is thoroughly inspected to guarantee timely and secure arrival.

4. What shipping methods are available?

We select the most suitable shipping method based on cargo size and quantity, including:

• Express Delivery: DHL, UPS, TNT, FedEx (3-7 business days).
• Air Freight: To your nearest airport, cost-effective for orders over 100kg.
• Client-Designated Agent: Provide your shipping agent’s contact details for coordination.

Upon shipment, we provide a tracking number so you can monitor your order’s status.

5. What is the warranty period for your products?

All products come with a 12-month warranty from the date of delivery, covering manufacturing defects. Returns are accepted within the first 14 days if the product is faulty. The warranty does not cover damage caused by:

• Accidents
• Misuse or negligence
• Improper installation
• Use with incorrect voltage